Commercial Handyman Services for Businesses

Boston Business Services Commercial Handyman Retail Property Management Offices Restaurants Hotels
WE WILL PARTNER WITH YOUR BOSTON BUSINESS TO UNDERSTAND THE CHALLENGE AND WORK TO SOLVE IT ON YOUR SCHEDULE.

Hiring a commercial handyman simple: when your Boston business needs someone to assembly new office furniture, replace high ceiling light bulbs, complete an eraser board installation or a carpentry related repair BHM commercial services offers all in one solution. We understand that sometimes your regular business hours are not the best time for project completions and that’s why we will work with you to minimize the impact on your business and customers.

PROPERTY MANAGEMENT COMPANIES, RESTAURANTS, PROFESSIONAL OFFICES, RETAIL STORES, BEAUTICIAN SALONS, HOTELS, REAL ESTATE OFFICES, MEDICAL AND DENTAL BUSINESSES, APARTMENT BUILDINGS, TENANT SERVICES

Do you manage an apartment building? Select BostonHM as your preferred provider and offer the tenants value-added home set up services such as furniture assembly and TV wall mounting.

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Residential and Commercial Handyman: Repairs, Carpentry, Renovations, Installations, Furniture Assembly, TV Wall Mounting and More!

Residential and Commercial Handyman: Repairs, Carpentry, Renovations, Installations, Furniture Assembly, TV Wall Mounting and More!

Have a residential or commercial project in mind? Installations, carpentry, renovations and beyond – no job too small and BostonHM is ready to help you. Why choose BostonHM: 1) Peace of mind as each and every project is covered by $1,000,000 property damage insurance; 2) BostonHM is a registered  contractor (HIC). 3) Warranty on work performed.

Our Clients

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New move-in services. Just Moved? Congratulations! We’re here to help setting up your new home and you’ll be relaxing in the new space quickly and stress-free.

BHM commercial services for Boston businesses.

Boston Home Services and Commercial Handyman (617) 651-2582 Licensed and Insured | Furniture Assembly, TV Wall Mounting. Carpentry, Installations, Painting | For Boston Residents and Businesses

Boston Home Services and Commercial Handyman will help you settle in stress-free

Commercial and Residential Carpentry. If your project requires carpentry work done call us at (617) 651-2582. Our experienced carpenter will improve interior and exterior of your property, leaving it beautiful while also increasing the overall property value.

Greater Boston Carpentry Carpenter

Residential and Commercial Carpenter and Handyman: Repairs, Carpentry, Renovations and More!

Hanging Wall Decor? We are experts at that! From pictures to mirrors and shelves, we have you covered. Our team will always come prepared with all proper tools and hardware to get your job done right.

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Boston Home Services offer pro handyman quality at hanging wall decor.

Boston Furniture Assembly Let us assemble your furniture – we will save you tons of time and frustration! Setting up your IKEA? Awesome! We are superstars at IKEA furniture assembly and Office, Retail Store, Beauty Salon and Restaurant Furniture Specialists.

IKEA assembly superstars! Trust us with your ikea furniture assembly project in Boston. Our handyman and home services are insured and come with a 6 month warranty.

IKEA furniture assembly and Office, Retail, Salon and Restaurant Furniture Specialists

Flat Screen TV Wall-Mounting. Book Boston Home Services to have your TV mounted. Frequently Asked Questions (FAQ) about TV Wall Mounting service.

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Flat screen TV mounting at a flat rate. We cover Greater Boston area.

Moving Help.  We can help with the packing, lifting and loading. Just Moved? Get Help to Set Up Your New Home!

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Boston Home Services will help you with packing and loading.

Interior and Exterior Painting. From small touch ups to larger interior and exterior painting projects. Hire us when a large painting crew is not required.

Boston Handyman. Commercial and Residential Real Estate Care Services for Boston and Greater Boston

Hire Boston Home Services pro for your painting project.

Window Treatments. Experts at installing all types of window treatments, including blinds, curtains, shades and shutters.

Boston Handyman. Commercial and Residential Real Estate Care Services for Boston and Greater Boston

Window Treatments Installing? Boston Home Services has got your back!

Knobs & Locks. From doorknobs to chain locks, we have you covered.

Boston Real Estate Maintenance, Massachusetts Property Management

No job too small to Boston Home Services – call us today.

Drains and Toilets. Sometimes calling a licensed plumber is not necessary. We troubleshoot all sorts plumbing issues: sink, faucet, shower head installation, toilet seat part replacement.

Boston Home Services troubleshoot all sorts minor plumbing issues, replace your toilet with new and lower your expenses for plumbing jobs that do not require a licensed plumber by the Massachusetts Plumbing Code

Call Boston Home Services and Commercial Handyman when a licensed plumber is not necessary.

Light Fixtures.  When calling a licensed electrician is not necessary we can lower your expenses. We will replace hard to reach high ceiling lightbulbs, install prewired light fixtures, replace light covers and complete electrical jobs that do not require a licensed electrician by the Massachusetts Electrical Code. When your electrical project requires a licensed electrician we will help you find one. 

We will replace hard to reach high ceiling lightbulbs, install prewired light fixtures, replace light covers and complete electrical jobs that do not require a licensed electrician by the Massachusetts Electrical Code

To lower your expenses hire Boston’s best handyman team when a licensed electrician is not necessary.

Power Washing. Oily driveways, mud-caked semi trucks, or barnacle-ridden boats . . . You name it, we’re equipped with specialized power-washing equipment can clean it. Call is for spotless results!

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Power washing / pressure washing is part of what Boston Home Services offer.

Air Conditioner. Save yourself from the summer heat and let our professional handyman install your window AC.

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Hire a Boston handyman to install or remove your window unit!

Do not see your project listed above? Please call for a consultation #617-651-2582 or Send us an Email.

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Boston Home Services services: Handyman, IKEA Furniture Assembly, Painting, Flat Screen TV Wall Mounting, Property Management, Cleaning, Gardening, Landscaping, Carpentry and more!

HOME CLEANING

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Boston Handyman and Home Cleaning Services

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Property Management, Handyman, Repair, Cleaning Services and much more by BHM of Boston!

Pressure Washing for a Deep Clean – Power Washing advice by Boston Home Services

Boston power-washing, Professional Handyman, IKEA Furniture Assembly, TV Wall-Mounting, Property Management, Cleaning etc. Serving Homeowners and Tenants, Residential Buildings and Commercial Real Estate in Boston

Pressure Washing (Power Washing) For a Deep Clean – Handyman advice by Boston Home Services

Common Pressure Washing Situations

You may have seen professionals pressure washing, or maybe even done it yourself. For handling enormous cleaning tasks like buildings, walls, parking areas, heavy equipment, or even statues, a pressure washer is often the right tool for the job. Pressure washing is the preferred cleaning method for removing pollution and fuel emission residue on structures in urban areas. It is also an excellent method of removing mineral, lime, and hard water deposits. Homeowners, especially those who like to work on their own cars, will find that pressure washing is great for grease and oil stains in the garage or driveway; it can even remove graffiti!

DIY vs. Professional Pressure Washing
There is most likely a home improvement center or hardware store in you area that will rent you a pressure washer (or at least point you in the right direction to find someone who will). Make sure that you talk to the people you rent the machine from about the task you plan to use the power washer for to see if they have any advice about technique or particular cleaning solutions you can add to make the operation go smoother.

In professional hands, this is an efficient, effective cleaning alternative that will often save money over more labor-intensive methods. If you’ve never used a pressure washer before and are unsure of how they work, you may consider hiring a professional for the job. Because of the amount of power involved in pressure washing, an inexperienced user can unintentionally cause a great deal of damage. Situations like cleaning windows or siding with a power-washer require a delicate and skilled hand, so even if you are confident in cleaning stains from concrete in your driveway, you might consider hiring someone for these kinds of jobs as the cost far outweighs the risk of injury or damage to your home.

9 Quick Home Maintenance Tips

Home maintenance isn’t restricted to repairs. In fact, certain tasks–when performed regularly–may actually prevent things from breaking in the first place. But when things do go wrong (and it’s inevitable that they do), we have some backup plans that you can try before you grab the phone to call for pro. Appliances and plumbing are the most frequent offenders, but they also often can be the simplest to care for. From the gutters to the living room carpet, there’s a reliable method for keeping every part of your home clean, safe, and well maintained.

Quick Home Maintenance Tips. Handyman, Commercial and Residential Real Estate Care Services for Boston and Greater Boston

9 Quick Home Maintenance Tips

MUST-DO MAINTENANCE:

The quickest fix is to not have the problem in the first place. Here’s a checklist of items every homeowner should get to regularly.

1. Test your garage door opener monthly to ensure that it reverses when it hits an obstruction or when its sensor beam is interrupted.

2. Vacuum the clothes dryer’s exhaust duct at least once a year. If the duct is plastic, replace it (it’s a fire hazard). Rigid sheet-metal ducting is best.

3. Replace furnace filters quarterly, or as recommended by the furnace manufacturer.

4. Test all GFCI (ground fault circuit interrupter) outlets monthly. Press the test button and use a voltage tester to make sure the power goes off.

5. Clean leaves and debris from the condenser of a central air conditioner seasonally.

6. Once a year, vacuum the refrigerator coils underneath the appliance.

7. Have the fireplace chimney inspected and cleaned annually.

8. Inspect window and door caulking and weather stripping yearly.

9. Replace the batteries in smoke detectors yearly. And remember, even recent hard-wired smoke detectors have backup batteries that must be replaced. If you have never checked yours, do so.

How to Prevent and Deal With Frozen Pipes

A 1/8-inch crack can leak up to 250 gallons of water a day, causing flooding, structural damage and the immediate potential for mold.

How to Prevent and Deal With Frozen Pipes advice by Boston Home Services

How to Prevent and Deal With Frozen Pipes? Advice by Boston Home Services.

Why Frozen Pipes Are a Problem

Water expands as it freezes. This expansion puts extreme pressure on whatever is containing it, including metal or plastic pipes. Pipes that freeze most frequently are those that are exposed to severe cold, like outdoor water faucets, swimming pool supply lines, water sprinkler lines, and water supply pipes in unheated interior areas like basements and crawl spaces, attics, garages, or kitchen cabinets. Also, pipes that run against exterior walls that have little or no insulation are also subject to freezing.

A 1/8-inch crack in a pipe can leak up to 250 gallons of water a day, causing flooding, serious structural damage, and the immediate potential for mold.

In the US, frozen pipes cause significant damage every year, but they often can be prevented. Taking a few simple steps, even now, may save you the aggravation and expense.

Prevention

There are three common causes of frozen pipes:

1. Quick drops in temperature

2. Poor insulation

3. Thermostats set too low

There are a number of preventative steps you can take to keep your pipes from freezing:

  • Check the insulation of pipes in your home’s crawl spaces and attic. Exposed pipes are most susceptible to freezing.
  • Heat tape or thermostatically controlled heat cables can be used to wrap pipes. Be sure to use products approved by an independent testing organization, such as Underwriters Laboratories Inc., and only for the use intended (exterior or interior). Closely follow all manufacturers’ installation and operation instructions.
  • Seal leaks that allow cold air inside near where pipes are located. Look for air leaks around electrical wiring, dryer vents, and pipes, and use caulk or insulation to keep the cold out. With severe cold, even a tiny opening can let in enough cold air to cause a pipe to freeze.
  • Use an indoor valve to shut off and drain water from pipes leading to outside faucets. This reduces the chance of freezing in the short span of pipe just inside the house.
  • A trickle of hot and cold water might be all it takes to keep your pipes from freezing. Let warm water drip overnight, preferably from a faucet on an outside wall.
  • Keep your thermostat set at the same temperature during both day and night. You might be in the habit of turning down the heat when you’re asleep, but further drops in the temperature – more common overnight – could catch you off guard and freeze your pipes.
  • Open cabinet doors to allow heat to get to un-insulated pipes under sinks and appliances near exterior walls.

If Your Pipes Do Freeze…

Don’t panic. Just because they’re frozen doesn’t mean they’ve already burst. Here’s what you can do:

  • If you turn on your faucets and nothing comes out, leave the faucets turned on and call a plumber.
  • If your house or basement is flooding, turn off the water valve and immediately call 911.
  • Do not touch or use electrical appliances in areas of standing water due to electrocution concerns.
  • Never try to thaw a pipe with a torch or other open flame because it could cause a fire hazard. Every year, many building fires are caused by people trying to thaw frozen pipes. All open flames in homes present a serious fire danger, as well as a severe risk of exposure to lethal carbon monoxide.
  • You may be able to thaw a frozen pipe with the warm air from a hair dryer. Start by warming the pipe as close to the faucet as possible, working toward the coldest section of pipe.
  • Again, if your water pipes have already burst, turn off the water at the main shutoff valve in the house; leave the water faucets turned on and call 911. Make sure everyone in your family knows where the water shutoff valve is and how to open and close it. Likely places for the water turn-off valve include internal pipes running against exterior walls or where water service enters a home through the foundation.
  • If you will be going away during cold weather, leave the heat set to a temperature no lower than 55ºF.

Find the original article How to Prevent and Deal With Frozen Pipes here.

Performance Measurement for Maintenance Management of Real Estate

Performance Measurement for Maintenance Management of Real Estate

Performance Measurement for Maintenance Management of Real Estate

(Note: this is an adopted article  – editing in progress. Find original here: Performance Measurement for Maintenance Management of Real Estate )

Abstract: The benchmarking of real estate performance is a commonly used tool in the efficient and sustainable maintenance management of existing facilities. Performance needs to be measured and monitored to support stakeholders’ core business and maintenance strategies. Many of the performance indicators used to measure real estate are based on the area of the maintained property. The aim of this paper is to demonstrate the appropriate methodology of facility management benchmarking and to show the use of benchmarking on the Hungarian real estate market. The results are based on a questionnaire survey with corporate real estate executives as well as facility management service providers.

1 Introduction

Benchmarking is a multiple step process that allows an organization to compare the aspects of performance, identify the differences, seek out alternative approaches, assess opportunities for improvement, implement the change, and monitor outcomes. It should all begin with an internal evaluation, comparing performance matrices of your own organization over time. Many sources are available for analyzing facility benchmarks. Of the facility management data published by trade and professional associations for comparing efficiency in the use of facilities, nearly all rely on comparing factors on a per-square-meter of occupied space or gross area basis. Australian examples of this benchmark data include the Facilities Management Association’s Benchmarking Studies, (FMA 1999 and 2002), and the Property Council Operating Cost Benchmark Series. In the UK examples include the Office Density Study (RICS 2001) which measures the amount of space used by various business activities. BCIS is the Building Cost

Information Service of the Royal Institution of Chartered Surveyors (RICS). BCIS Maintenance & Operating Costs benchmarking data – covering maintenance and operation costs such as cleaning, energy consumption and administrative costs – has long been relied on by property professionals. It provides a sound basis for early life cycle cost advice and the development of life cycle cost plans. Increasingly, this data is taking on a new importance as the industry places more emphasis on sustainability and whole life costs. The Investment Property Databank (IPD), Occupiers Property Databank, a benchmarking database in the UK, provides corporate occupiers with a comprehensive range of metrics against which to measure their facility’s performance and upon which to base strategic property decisions. Many of these metrics relate costs and business performance to the area of building occupied. (Gibson, V. 2000) The International Facility Management Association (IFMA), one of the most widely recognized professional associations for facilities management, regularly published its Benchmarks Research. The survey includes data from a sampling of organizations throughout North America representing a spectrum of industry types and facility uses. The creation of large databases, like those of the IFMA in the USA and the RICS in the UK, are resources for national and international best practice comparisons.

2 The Importance of Performance Measurements in Field of Facilities Maintenance Management

Maintenance costs are usually the second largest single expense component for facilities operation costs. Having a quantitative understanding of facilities operations lends itself to comparing the organization to others. One common mistake people make when developing a benchmarking strategy is selecting only organizations within their own industry to benchmark against. It should also compare the facilities to the operation of other facility types. Comparisons across industries allows for estimating the potential that may exist for improvement. Analysis of more descriptive case studies and networking must take place in order to raise the bar. Benchmarking can be an excellent measurement tool when comparing one facility to others in the portfolio. This type of benchmarking can help set company standards for performance and raise expectations through shared best practices. The majority of the metrics used to measure property performance are cost-centered, although some quality rating systems exist. Douglas, J. (1996) concludes that facilities performance measures allow managers to evaluate performance:

  • for property portfolio review, acquisition or disposal purposes,
  • to highlight where a building is lacking in performance,
  • to help prioritise maintenance or remodelling works,
  •  to provide identification or early warning of obsolescence in buildings and

• to assist in achieving value-for-money from building assets by aiding identification of,
• performance achievements as well as failures.

2.1 Benchmarking in the Facility Management Business Cycle

In the 1st edition of The Strategic Role of Facilities Management in Business Performance (RICS 2009) guidance note separates the Facilities Management cycle into five areas: Strategy, Sourcing, Operational, Review, and Continuous development and change management. Through this cycle, the facilities management function can effectively support an organization’s business strategy, which will derive value from the function rather than focus on cost. Benchmark metrics are important in any area of the cycle; the highest importance of the benchmarking is in the Strategy phase of the cycle. Benchmark data is a key tool in the facility manager’s toolkit, enabling decision making by developing facility management strategy. Facility managers have a major role to play in the benchmarking process and in the financial control and reporting processes.

2.2 Benchmarking for Sustainable Maintenance Management of a Nation’s Building Stock

The growth in the significance of building maintenance has occurred due to new- build activity, as well as to a growing awareness of the need to manage the condition and the operation of the nation’s building stock more effectively. The whole subject of maintenance management is the issue of Facility Management, which is a rapidly developing discipline.

Facility Management is important as regards the construction of buildings, their health and safety requirements, or their sustainability, whether they the buildings are viewed alone as an investment and/or a service. Buildings and their facilities should therefore be maintained and managed in ways that minimize their environmental impact but still meet the occupier’s and owner’s requirements. In this context, sustainability goes beyond the issue of environmental protection and resource conservation. Increasingly it is the drive to ensure delivery of this wider agenda which presents us with some of the biggest challenges, as legislative changes impact on building usability and increasing emphasis is placed on occupier requirements.

The opportunity should be taken at the time of replacement and/or refurbishment to introduce more sustainable components and materials. This can also provide the opportunity for extending life expectancy together with reducing environmental impact.

Architects and building engineers should accept that there is more to sustainability than just the energy-efficient design of buildings and that appropriate management and refurbishment of existing building stock is vital to meeting any form of sustainability targets. A combination of maintenance and life cycle replacement of materials, equipment and building components should therefore be designed with this in mind.

Within the real estate industry there have been different efforts to develop a method to measure environmental performance. In the United Kingdom, the most significant method defining and assessing environmental building performance is BREEAM, the BRE Environmental Assessment Method. BREEAM uses a consensus based weighting system to aggregate performance into one overall score for a building, which is then rated on a scale ranging from pass, good, very good to excellent. The main methodology used in the United States is LEED, the Leadership in Energy and Environmental Design Scheme by the US Green Building Council. This is a point-based system, similar to BREEAM, but resulting in buildings being awarded bronze, silver, gold or platinum status.

There are many performance indicators applied by the real estate industry that address maintenance performance and cost effectiveness. The currently existing indicators collected by Pati et al. (2009) are listed below. An additional Maintenance productivity indicator is under development to compare various maintenance policies on costs and maintained building state. Maintenance productivity is defined as a ratio of a building’s state and maintenance cost, and may be used for maintenance policy justification and budget allocation.

The currently existing indicators are:

  • Building performance indicator (BPI)
  • Maintenance efficiency indicator (MEI)
  • Manpower sources diagram (MSD): a ratio of in-house and outsourcing expenditures
  • Managerial span of control (MSC): a ratio of a manager and subordinated personnel
  • Business availability in %: an available floor area over an entire floor area over year
  • Manpower utilization index (MUI) in %: a ratio of man-hours spent on maintenance and total available man-hours
  • Preventive maintenance ratio (PMR) in %: a ratio of man-hours spent on preventive maintenance and total maintenance
  • Urgent repair request indicator (URI) and general repair request indicator (GRI): occurrence/10,000 m2
  • Average time to repair (ATTR): unit repairing time in hour
  • Maintenance productivity (under development)Benchmarking is considered to be a valuable tool or process for assessing the effectiveness and efficiency of the maintenance operation. It is becoming increasingly common in maintenance management to seek benchmarks by which the performance and costs of a building or facilities can be measured against other comparable facilities or against previous cost data. However, it is imperative that true comparables are used. CEN TC 348 is the facility management standards committee operating across Europe and works on European standards development. The new CEN TC 348 prEN 1522-7, Facility Management – Performance Benchmarking has been published; it standardizes the method to be used when collecting data on maintenance, operation and occupancy costs.

Facility Management as an industry has emerged as one of the fastest growing sectors. The IFMA has developed a method for facility benchmarking that you may find useful to review in developing a benchmark for current FM services. The IFMA periodically sponsors benchmarking research projects, and the results are published in benchmarking reports. The Building Managers Association (BOMA), based in Washington DC, publishes an annual benchmarking report known as the BOMA Exchange Report. Another organisation that has developed a benchmarking methodology is the American Productivity and Quality Center (APQC). Facility professionals should review this organisation’s benchmarking process and related information as it defines and uses benchmarking from a business perspective. APQC also has a Code of Ethics for Benchmarking that you may consider adopting.

Methodology

Identify Key Performance Indicators

Measure Performance of Company’s Facility Operations

Best-in-class Facility Performance

Compare

Own Performance

Determine which functions / processes to benchmark

Identify Companies with witch to benchmark

Writen by: Livia Roka-Madarasz. Find original here: Performance Measurement for Maintenance Management of Real Estate

3.1 Key Performance Indicators

In order to be able to measure the performance of the facilities, a set of so-called key performance indicators (KPI) must be defined. As regards the definition of the indicators, the following important factors should be considered:

• •

The indicator must be easily measurable, an most optimally it should come automatically out of a system, if possible;

Indicators must be defined not only for monitoring the actual process, but also for controlling it. Many of the performance indicators used to measure property are based on the area of the property.

1) Description of Facilities Industries represented, Facility use, Ownership,
Hours of operation, No. of occupants, Location of facility

2) Sizes and Uses of Facilities Gross area, Rentable area, Usable area, Square footage per occupant, Building efficiency rates, Workstation utilization rates, Office space per worker, Support area

3) Office space planning Vacancy rates, Space allocation policies, Office type and size

4) Relocation and Churn Organizational moves, Cost of moves, Churn rate

5) Maintenance,
Janitorial and Indirect Costs

Maintenance costs
• By age of facility
• Percentage of replacement cost
• Repair vs. preventive maintenance
• Outsourcing of maintenance function Janitorial costs, Indirect costs

6) Utility costs Utility costs, Utility usage

7) Environmental and Environmental costs, Life-safety costs Life safety costs

8) Support and Project costs Security costs, Project costs,
Space planning costs, Employee amenities costs

9) Financial Indicators Replacement value of facility, Lease type and cost, Cost of operations, Cost of providing the fixed asset, Occupancy cost,

Financial ratios, Total annual facility costs

3.2

Questionnaire Survey

Information was collected for the research report through surveys that were mailed to HFMS’s and MAISZ’s professional members. More than 26 surveys were returned with 21 deemed usable for analysis in 2009. Members were encouraged to pass the survey to the most appropriate person for completion. Respondents were asked to provide information on the facilities they manage for a 12-month period of time. Many chose to report the data for the 2008 calendar year. A total of 26 surveys were deemed usable for tabulation purposes. A completion rate of 80% was considered usable. If a certain question was left unanswered, the respondent was contacted to supply this pertinent data.

Facility Management Benchmarks report breaks down environmental, health, janitorial, cleaning, maintenance and utility costs by facility type, industry, age, main function, and many other sorts. The report also includes staffing and utility consumption data for nearly 200,000 square meters of facilities. The first additional factor that must be taken into account when calculating the relationship between the cost and the performance of the facility is the building’s age. The chart in Figure 3 shows the age of the surveyed buildings. The percentile chart shows that the 52% of the surveyed buildings are older than 26 Years.

The highest values of maintenance costs are for the Office function. The lowest of the operating costs for the Office function are the environmental costs.

Elements of industry specific operation costsThe percentile charts in Figure 5 shows that the lowest of the industry-specific operation costs are the environmental costs. Figure 5 shows the operation costs per Industry in HUF/ m2 /Year. The Industry types are:

  • Security Services,
  • Other Industries,
  • Other Services,
  • Electronics/Telecommunication,
  • Energy and related services,
  • Local Authorities,
  • Others

Conclusions

Real estate managers as well as professional bodies tend to measure performance from an operational efficiency and sustainability perspective. The benchmarking of real estate maintenance management is essential for the support of the sustainable operation of buildings. Facility Management benchmarking is the search for the best industry practices that lead to superior performance. It can be concluded that the method presented in this paper is applicable for benchmarking. It offers an opportunity for improving the organisation on a continuous basis and considers all better practices. The results of the research clearly support the case for undertaking a similar survey among other types of organisations to ascertain whether the best practice criteria are similar to those of tertiary educational institutions and whether the model can be used for other types of organisations as well. It would be interesting to carry out the same study regionally in order to find out possible culture-related differences. There is a need for further research in which descriptions of different types of relationships in the real estate industry and metrics for managing these types can be provided.

Writen by: Livia Roka-Madarasz. Find original here: Performance Measurement for Maintenance Management of Real Estate

Keywords: real estate performance; real estate benchmarking; real estate maintenance commercial residential; facility management; real estate and property sustainability

Your secret apartment building marketing weapon

Boston Home Services offers value added services for Apartment Building residents, owners and operators.

Commercial Handyman Services offers value added services for Apartment Building residents, owners and operators.

As you may have read in the about me page I worked in facility operations and property management field for over a decade. While working at the real estate maintenance department for high-end hotels on Nantucket Island I learned that the most important aspect of the guest and resident experience is always focused around how friendly and warm is the front line staff. There should be no disconnect between a welcoming front desk team, hospitable restaurant staff or a busy maintenance department.

Here are the questions to ask:

  • Does your maintenance staff greet your guest and residents?
  • Does your property maintenance team always acknowledge residents when/if in passing in a warm and naturally friendly manner?
  • Does the servicing staff take the time to learn and try to remember the names of your guests and residents?
  • Does your maintenance staff cordially ask guests and residents if they are experiencing any environmental problems that might be affecting there daily living or even a short term stay?
  • Is your maintenance staff empowered and encouraged by you to create a service request or, better yet, fix the problem on the spot if time allows?

Maintenance teams are important and effective marketers because, maintenance employees can offer a warm fuzzy home feeling (or the opposite) to residents and can make or break your asset’s performance. In some cases a friendly greet and meet from your maintenance management supervisor when showing around the building to your potential residents could add comfort and tip the scale towards a successful lease or sale. I say with pride that I remember many instances where I helped to “close” on a room or an apartment by simply taking time to say hello or answer a question from a potential resident during their tour. The property showing experience is never just about the “walls” – it’s always about people servicing the building.

Consider this hypothetical example. Let’s say your apartment property averages six service requests per unit each year. If we assume that the average apartment property has 200 units, a maintenance staff could potentially interact with residents at least 100 percent more than the leasing staff! With that amount of direct contact with residents, it’s no wonder there is an emphasis of the role apartment maintenance technicians play in your property’s brand.

Does your company periodically ask the maintenance technicians to put down the wrenches and screwdrivers to talk about another kind of customer service? Such as how to communicate with your customers, how to be personable and friendly with no exceptions, about being a little more proactive with the little extras and details that can sometimes get overlooked.

Maintenance technician’s proper engagement with your resident can fortify your company’s purpose. Would your technicians go above and beyond the call of duty, such as offering service on the fly or even giving a resident’s car a jump? I hope the answer is yes. If not, please call me.

What I also learned to be helpful is offering residents and guests to complete a brief survey after maintenance work has been completed, so your real estate portfolio maintenance team can better execute its mission and continue gaining trust. If somebody is not enjoying their living experience, there is an urgent need to do something to try to turn that around. For example, setting up survey notifications on a daily basis – when a resident completes the surveys and submits a mark that’s below four out of five stars on particular questions, you will get an automatic notification. Carefully review it and share an inserted comment with your appropriate teams and try to figure out how to make the experience turn around.

While customer satisfaction is very high, it is good to remember that none of your properties are immune to complaints. I simply view them as a chance to improve our service and build a stronger brand. I had to learn to take the position not be offended if somebody writes a complaint and see it as an opportunity. An opportunity to be your top secret property marketing weapon.

Eddie @ Commercial Handyman Services

 

Childproofing Your Home

Childproofing Home and Boston Home Services offers Gardening and Landscaping. Professional Handyman, IKEA Furniture Assembly, TV Wall-Mounting, Property Management, Cleaning etc. Serving Homeowners and Tenants, Residential Buildings and Commercial Real Estate in Boston

These days homes seem to have a great many potential dangers for young children. Follow these simple steps to ensure your child’s safety by childproofing your home. This list is not final and additional items vary by home.

1. Tall lamps or anything taller than your child that can be pulled over should be taken out of the child’s environment or be blocked off with furniture so that your child cannot get into it.

2. Poisons should not be kept under the sink, regardless of whether or not the cabinet is childproofed. Poisons should always be kept in upper cabinets, out of your child’s reach.

3. Magnets on refrigerators are not a good idea. If they fall on the floor, your child could put it in his or her mouth and choke on it.

4. When cooking, all pot handles should be turned in so your baby does not reach up and pull the handle. If possible, use your back burners first.

5. Hanging cords from answering machines, phones, lamps, and appliances should be out of your child’s reach.

6. Always keep the DVD player out of reach so your child cannot put his or her hands into the mouth of the tape opening.

7. Wall hangings should never be put over the crib. If your child pulls it down, nails could come loose and fall into the crib, not to mention having the glass break in the crib.

8. Cords to blinds should be lifted high out of reach of your child. Children can pull the cords and could be accidentally strangled.

9. Turn your hot water down below 120 degrees to prevent scalding.

10. Pet doors should be blocked off so your baby does not go through the door. Babies tend to follow animals outdoors.

11. Tablecloths hanging over the edges of the tables can be pulled down and everything on top can fall on your child.

14. A baby must never be left unattended-even for just 30 seconds-outside or in a bathtub.

15. Your garage must be off limits to children.

16. Do not use tacks or staples to secure electrical cords to walls. They can fall or be pulled out and swallowed.

17. Securely install stair safety gates, hallway and room dividers.

If you need assistance childproofing your home, please call us here at BostonHM and we will send a handyman to help you. We will install stair safety gates, secure fall objects and help you remove and store other fall-risk items.

– by Boston Handyman and Greater Boston Property Management Team at BostonHM.

Why Delaying Simple Home Repairs May Lead to Expensive Projects

Boston Home Services offers Gardening and Landscaping. Professional Handyman, IKEA Furniture Assembly, TV Wall-Mounting, Property Management, Cleaning etc. Serving Homeowners and Tenants, Residential Buildings and Commercial Real Estate in Boston

Select Boston Home Services for Handyman work. Services provided to Property Management companies, Homeowners and Tenants. We also service residents of large apartment buildings and Boston businesses.

Many homeowners are well aware that there are a few small things wrong in one area of the house or another, but are reluctant to fix these things themselves or pay a large amount of money to hire a professional. This is why many small home repairs are ignored, and eventually lead to much larger, more costly repairs down the road. Even if that dripping faucet or misaligned door doesn’t seem like a pressing problem, as with most home repairs, it is unlikely that it will get better on its own, and in some cases, it may already be costing you money.

Inexpensive Small Home Repairs
If you’re worried about paying a lot of money for what may just be a simple repair, it’s best to talk to contractors who specialize in that repair. As often as not, a professional plumber, electrician, or other specialist (or even their knowledgeable staff who answer the phones) will be more than willing to suggest some simple things over the phone for the consumer to try before scheduling a service call. This is because they know how frustrating it is to pay $85+ to have them come for just a few minutes. It also creates goodwill because you will probably call them back if you can’t fix it yourself, and will be inclined to call them for all your future needs, as well as recommend them to others.

However, it is important to remember that professionals have invested in a lot of special training, tools (and usually carry plenty of special parts on their trucks) and have acquired the experience that allows them to recognize symptoms and fix things quickly. So it is usually more efficient, and often even cheaper, to pay a contractor his minimum fee for a few minutes of work to get the job done right, rather than go through the process of elimination yourself, running to the hardware store a couple times, etc.

Hire a Handyman Service For Simple Home Maintenance
Another tactic that’s likely to get the job done right, that is often even less expensive, is to hire a handyman service. In most cases, handyman services are a good option as long as you have enough work to keep a professional busy for several hours. They’ll probably cost not as much as hiring a plumber or other specialist for a single job and the nice thing about a handyman service is that they will have the knowledge to do several different types of jobs on the same visit.

By bundling many simple home maintenance tasks together, you’ll have the benefit of getting all of your small home repairs done on the same day by the same person. This not only gets your home in better working order faster than hiring multiple companies to do each task, but it will also reduce costs on repairs that don’t take too long since you won’t have to pay more than one minimum fee.

List Your Minor Home Repairs Before You Call
If hiring a handyman service sounds like the way to go in your situation, make sure to have a list of the things you want done before you call. Though most simple home maintenance is likely to require only basic tools, some of these smaller projects will require a specific tool or piece of hardware that isn’t kept in the work van. Letting the company know the specific repairs you want done beforehand will assure the fastest and most efficient service possible by eliminating any trips back to home base or the hardware store.

Small Home Repairs Not Covered By Handyman Services
Just about any simple home maintenance project can be handled by a handyman service, but there are a few tasks that a handyman might not be able to tackle during a quick visit. Generally, painting, staining, or refinishing wood furniture, cabinetry, or flooring is a task that is better left to a painting company or a carpenter.

Landscaping is another area where handyman companies around Boston may not offer the service, however here at BHM of Boston we do. We certainly have knowledge in dealing with landscaping – our handymen have focus on the house itself as well as the grounds around it due to our full home and property management program.

Make a list of all the simple home maintenance you expect your handyman to perform and relay that list to the company when you are calling for service; handymen services tend to be flexible, and if there are enough small maintenance tasks on your list, they may be able to slip in one or two little projects that they don’t advertise service for in order to get your business!