Commercial repair services and retail maintenance

Handy Giant is a Boston-based company servicing commercial customers and national business accounts.

Commercial Handyman Services by Handy Giant Building Maintenance and Repairs Tailored for Your Business

We have earned a recognition for making a difference for our clients as a repair and maintenance services provider to businesses and properties.

National retail repairs and facilities maintenance services. On-demand response for emergency repairs. Skilled and local self-performing technicians.

Handy Giant’s vision: to become the highest value provider of commercial repair services and facility maintenance. Above: a partial list of companies we are extremely honored to work for.

Handy Giant operates as a self-performing subcontractor locally and for national facility management companies.

Our technicians are on call for repairs, scheduled maintenance, painting, carpentry and installations. Smooth workflow, high standards and excellent customer service are guaranteed. Commercial Handyman Services by Handy Giant: building maintenance and repair tailored for your business and evolving alongside your changing commercial needs.

Handy Giant facility services for Rhode Island Vermont New Hampshire Connecticut Maine businesses offices properties

Commercial Handyman Services by Handy Giant holds expertise in a broad range of industries including: retail locations, malls, condo and apartment buildings, hotels and hospitality, property management companies, office buildings, banks and financial institutions, manufacturing and industrial facilities assisted & senior living communities, healthcare, retirement communities, restaurants, salons, gated communities and private estates in Massachusetts, Rhode Island, Vermont, New Hampshire, Connecticut, Maine and soon New York.

Why our Clients choose us?

Because dealing with several vendors to accomplish multiple repair, maintenance or installation tasks at one location is more than time-consuming – it can be cost-consuming. As a proven single-source solution, Commercial Handyman Services company can streamline the entire repair, renovations and maintenance management process into a well-planned and consolidated model.

Repair & Maintenance

Commercial Handyman Services by Handy Giant have a long track record of on-call repairs and scheduled maintenance programs. Weather it’s a retail storefront display set up or a full floor refresh at the historical hotel – we keep buildings functioning at their best.

With Commercial Handyman Services company on your team we can help:

  • Eliminate the task of managing multiple contractors and save time
  • Enable you to find an all-in-one solution for wide variety of repairs, painting, installations, renovations and scheduled maintenance
  • Streamline your billing and minimize documentation

Handy Giant has been ranked at the top of the “Best Operators” among the handyman repair, renovations and maintenance service companies in the Greater Boston, Massachusetts region.

Self-Performing Handyman Repairs Maintenance Service Provider in Massachusetts and New England



retail condominiums and apartments hotels and hospitality property management companies offices manufacturing and industrial facilities assisted & senior living communities healthcare banks and financial institutions restaurants salons

Handy Giant

We also proudly serve or entering the market areas of WorcesterProvidenceSpringfieldBridgeportNew HavenHartfordStamfordWaterburyManchesterLowellCambridgeNew BedfordBrocktonQuincyLynnFall RiverNashuaNorwalkNewtonWarwickDanburyCranstonLawrence MaSomervilleNew BritainPawtucket, RIFraminghamPortland, MaineWest HartfordGreenwichHamdenHaverhillMeriden CTWalthamBristolMaldenFairfieldBrooklinePlymouthManchesterMedfordTauntonWest Haven, ChicopeeWeymouthRevereStratfordEast HartfordPeabodyMiddletownMethuen, MaBarnstableWallingfordPittsfieldEnfieldAttleboroSouthingtonArlingtonConcordBurlington VermontEverettSalemWoonsocketWestfieldLeominsterFitchburgNorwichBillericaGroton CTHolyokeSheltonBeverlyMarlboroughWoburnAmherstLewiston MaineTorringtonTrumbullBraintreeShrewsburyChelseaCoventry RIGlastonbury CTDartmouthChelmsfordCumberlandAndoverDerry New HampshireBangor MaineNatickRandolphWatertownNaugatuckFranklinFalmouthLexingtonMilton. Please contact us to confirm a service area.

retail condominiums and apartments hotels and hospitality property management companies offices manufacturing and industrial facilities assisted & senior living communities healthcare banks and financial institutions restaurants salons by Handy Giant

Retail, condominiums and apartments, hotels and hospitality, property management companies and offices, manufacturing and industrial facilities, assisted & senior living communities, healthcare, banks and financial institutions, restaurants and salons are services by Handy Giant technicians!


Commercial Handyman Services for Businesses

Boston Business Services Commercial Handyman Retail Property Management Offices Restaurants Hotels

Hiring a commercial handyman simple: when your Boston business needs someone to assembly new office furniture, replace high ceiling light bulbs, complete an eraser board installation or a carpentry related repair BHM commercial services offers all in one solution. We understand that sometimes your regular business hours are not the best time for project completions and that’s why we will work with you to minimize the impact on your business and customers.


Do you manage an apartment building? Select BostonHM as your preferred provider and offer the tenants value-added home set up services such as furniture assembly and TV wall mounting.

Residential and Commercial Handyman: Repairs, Carpentry, Renovations, Installations, Furniture Assembly, TV Wall Mounting and More!

Residential and Commercial Handyman: Repairs, Carpentry, Renovations, Installations, Furniture Assembly, TV Wall Mounting and More!

Have a residential or commercial project in mind? Installations, carpentry, renovations and beyond – no job too small and BostonHM is ready to help you. Why choose BostonHM: 1) Peace of mind as each and every project is covered by $1,000,000 property damage insurance; 2) BostonHM is a registered  contractor (HIC). 3) Warranty on work performed.

Our Clients


New move-in services. Just Moved? Congratulations! We’re here to help setting up your new home and you’ll be relaxing in the new space quickly and stress-free.

BHM commercial services for Boston businesses.

Boston Home Services and Commercial Handyman (617) 651-2582 Licensed and Insured | Furniture Assembly, TV Wall Mounting. Carpentry, Installations, Painting | For Boston Residents and Businesses

Boston Home Services and Commercial Handyman will help you settle in stress-free

Commercial and Residential Carpentry. If your project requires carpentry work done call us at (617) 651-2582. Our experienced carpenter will improve interior and exterior of your property, leaving it beautiful while also increasing the overall property value.

Greater Boston Carpentry Carpenter

Residential and Commercial Carpenter and Handyman: Repairs, Carpentry, Renovations and More!

Hanging Wall Decor? We are experts at that! From pictures to mirrors and shelves, we have you covered. Our team will always come prepared with all proper tools and hardware to get your job done right.

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Boston Home Services offer pro handyman quality at hanging wall decor.

Boston Furniture Assembly Let us assemble your furniture – we will save you tons of time and frustration! Setting up your IKEA? Awesome! We are superstars at IKEA furniture assembly and Office, Retail Store, Beauty Salon and Restaurant Furniture Specialists.

IKEA assembly superstars! Trust us with your ikea furniture assembly project in Boston. Our handyman and home services are insured and come with a 6 month warranty.

IKEA furniture assembly and Office, Retail, Salon and Restaurant Furniture Specialists

Flat Screen TV Wall-Mounting. Book Boston Home Services to have your TV mounted. Frequently Asked Questions (FAQ) about TV Wall Mounting service.

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Flat screen TV mounting at a flat rate. We cover Greater Boston area.

Moving Help.  We can help with the packing, lifting and loading. Just Moved? Get Help to Set Up Your New Home!


Boston Home Services will help you with packing and loading.

Interior and Exterior Painting. From small touch ups to larger interior and exterior painting projects. Hire us when a large painting crew is not required.

Boston Handyman. Commercial and Residential Real Estate Care Services for Boston and Greater Boston

Hire Boston Home Services pro for your painting project.

Window Treatments. Experts at installing all types of window treatments, including blinds, curtains, shades and shutters.

Boston Handyman. Commercial and Residential Real Estate Care Services for Boston and Greater Boston

Window Treatments Installing? Boston Home Services has got your back!

Knobs & Locks. From doorknobs to chain locks, we have you covered.

Boston Real Estate Maintenance, Massachusetts Property Management

No job too small to Boston Home Services – call us today.

Drains and Toilets. Sometimes calling a licensed plumber is not necessary. We troubleshoot all sorts plumbing issues: sink, faucet, shower head installation, toilet seat part replacement.

Boston Home Services troubleshoot all sorts minor plumbing issues, replace your toilet with new and lower your expenses for plumbing jobs that do not require a licensed plumber by the Massachusetts Plumbing Code

Call Boston Home Services and Commercial Handyman when a licensed plumber is not necessary.

Light Fixtures.  When calling a licensed electrician is not necessary we can lower your expenses. We will replace hard to reach high ceiling lightbulbs, install prewired light fixtures, replace light covers and complete electrical jobs that do not require a licensed electrician by the Massachusetts Electrical Code. When your electrical project requires a licensed electrician we will help you find one. 

We will replace hard to reach high ceiling lightbulbs, install prewired light fixtures, replace light covers and complete electrical jobs that do not require a licensed electrician by the Massachusetts Electrical Code

To lower your expenses hire Boston’s best handyman team when a licensed electrician is not necessary.

Power Washing. Oily driveways, mud-caked semi trucks, or barnacle-ridden boats . . . You name it, we’re equipped with specialized power-washing equipment can clean it. Call is for spotless results!

Boston power-washing, Professional Handyman, IKEA Furniture Assembly, TV Wall-Mounting, Property Management, Cleaning etc. Serving Homeowners and Tenants, Residential Buildings and Commercial Real Estate in Boston

Power washing / pressure washing is part of what Boston Home Services offer.

Air Conditioner. Save yourself from the summer heat and let our professional handyman install your window AC.

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Hire a Boston handyman to install or remove your window unit!

Do not see your project listed above? Please call for a consultation #617-651-2582 or Send us an Email.

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Boston Home Services services: Handyman, IKEA Furniture Assembly, Painting, Flat Screen TV Wall Mounting, Property Management, Cleaning, Gardening, Landscaping, Carpentry and more!


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Boston Handyman and Home Cleaning Services

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Property Management, Handyman, Repair, Cleaning Services and much more by BHM of Boston!

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14 Tips for Assembling IKEA Furniture

Boston Home Services are the pros in IKEA, but just in case you opt in to assemble your IKEA furniture yourself rather than hire a company or service professional we have compiled these tips to help you put together near-perfect IKEA furniture on your own:

1. Beforehand, determine where in your home you want to place your IKEA furniture. Assemble your IKEA item in or near that area to avoid having to move (and thus risk damaging!) your assembled IKEA furniture.

2. Be sure to clear plenty of working space for the IKEA furniture assembly.

3. Unpack the boxes, inventory and organize all parts and hardware, then throw away the boxes and debris. Maintain a neat and orderly work area throughout the IKEA furniture assembly to make the assembly go smoothly and to help keep you from feeling frustrated or overwhelmed.

4. Read through the IKEA assembly instructions BEFORE beginning the assembly. This will give you a sense of how your item is constructed overall, which in turn will assist you in spotting and resolving any issues that may arise during the IKEA furniture assembly.

 Assembly of Products From IKEA® You may not want to take on that IKEA® project yourself. Boston Home Services specializes in assembling furniture from IKEA

You may not want to take on that IKEA project yourself. We specialize in assembling furniture from IKEA.

5. Think critically about the various pictograms used (instead of words!) throughout the IKEA furniture assembly instructions.

6. Assemble your item according to the sequence laid out in the assembly instructions. It is very important that you go in order of the IKEA furniture assembly instructions!

7. Be patient and focus on working steadily and methodically, not fast. Focus on the process and not the end result. The more you focus on the end result (being done assembling your IKEA furniture), the more likely you are to rush and make a mistake. The more you focus on the process (correctly going through the assembly steps), the more likely you are to complete the job successfully and efficiently.

8. Attach parts such that they are flush, level and/or square as appropriate as you go through the IKEA furniture assembly process. Doing so will help ensure your final product is perfectly put together IKEA furniture.

9. Give the IKEA assembly instructions the benefit of the doubt. IKEA puts a lot of resources into developing their furniture and furniture assembly instructions, so, chances are, if during the assembly parts do not fit together, appear improperly oriented, or seem flat-out wrong, there is a strong chance you made some mistake at a previous step in the IKEA furniture assembly. Backtrack your steps, find your mistake, correct your mistake, then move on. If you can’t identify your mistake, disassemble the whole thing and start over!

10. If you need additional guidance putting together your IKEA furniture, look for an online video demonstration of the assembly of your IKEA furniture. It would even be helpful to pause and play the video on your smartphone throughout the IKEA assembly.

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Need help with your IKEA furniture assembly? Call 617-651-2582.

11. If you want to give your final IKEA furniture some extra stability, throughout the assembly process, add wood glue to each end of every wooden dowel used to assemble your IKEA furniture.

12. Beware using a drill. Using a drill to insert screws, bolts and cams often results in the damage or distortion of the parts (and of the pre-drilled holes in those parts) used in IKEA furniture. Such damage and/or distortion ultimately can prevent the assembly of your IKEA furniture.

13. Use only as many nails as necessary to attach the backing onto IKEA bookcases, dressers, entertainment centers, etc. such that the backing is flush with the IKEA product. IKEA’s furniture assembly instructions tend to call for the use of two to three times more nails than actually needed; and since most people are unable to nail each nail in perfectly straight, and thus risk nailing nails in at a slight angle such that nails protrude through the side of the unit, we suggest only using as many nails are necessary to attach the backing onto your IKEA furniture.

Home Furniture Assembly You can hire us to assemble all types of home furniture. We have assembled for our customers thousands of bookcases, desks, beds, dressers, tables, and so much more

You can hire us to assemble all types of home furniture. We have assembled hundreds of bookcases, desks, beds, dressers, tables, and so much more for our customers all around Boston.

14. If you need help finishing your IKEA furniture assembly, give Boston Home Services team a call. We promise we will be very helpful!

tips for IKEA furniture assembly Professional Handyman, IKEA Furniture Assembly, TV Wall-Mounting, Property Management, Cleaning etc. Serving Homeowners and Tenants, Residential Buildings and Commercial Real Estate in Boston

Boston Handyman’s 5 Tips for Winterizing your Summer Home

Boston Handyman's 5 Tips for Winterizing your Summer Home

Boston Handyman’s 5 Tips for Winterizing your Summer Home

Are you’re the proud owner of a summer home or cabin? Or perhaps you intend to spend an extended period of time away from your year-round residence during the coming colder months, know how to prepare your home.  Here are some key tips by your Boston Handyman to winterize your home and minimize potential damage that may be heading your way.

  • 1.  Turn off the water at the exterior source if you will be away the entire winter.  Should a pipe burst during a cold spell and you have no one checking on your property for weeks or months at a time, an untold amount of water damage can result.  Even just small water leaks that go unchecked will contribute substantially to your water bill. (In fact, you should look into insurance coverage options for property that sits vacant for long periods; it can well be worth the cost). Open all faucets and drain the water lines and water heater.  An added tip:  To prevent total water evaporation from your toilet’s trap (which can permit sewer gases to enter your home), raise the toilet’s lid and seat and cover the bowl with plastic wrap.
  • 2.  Unplug electric appliances.  Fire prevention.  If the power to your property will remain on, unplugging devices such as a microwave, toaster and television helps avoid the risk of fire that can result from small animals gnawing on the wires, or a power surge of any kind.
  • 3.  Close fireplace flues and dampers. This is an easy thing to overlook in the rush to close up your home for the season.  Properly closing off your fireplace will keep these aforementioned small animals from infesting your home, and aide in fire prevention.
  • 4.  Reduce fire hazards. Another obvious, yet easy to forget task is the removal of items that could either lead to fires or provide tinder for ones should they get started.  Don’t leave behind stacks of papers.  Don’t store cans of stain, paint or paint thinners, oily rags and brushes, or other combustibles.  Even firewood should not be left in large quantities alongside your hearth simply for the convenience of having it ready upon your return.
  • 5.  Empty your freezer and refrigerator. Should the electricity be off for any length of time, the items will spoil and you’ll be faced with disposing of a very smelly mess upon your return.  Along those same lines, any non-perishable items you leave behind should be stored in metal containers with tight lids.  Even soap, sponges and candles should be locked away, as some rodents and vermin see these as a food source, as well.

Of course, these are just a few of the necessary measures for winterizing your home.  Others, such as taking down screens, closing shutters or installing storm windows, are more involved, and depending on your personal skill set or availability, may require professional assistance.

Boston Handyman stands ready to assist you with these and any other repairs, as well restorations or other tasks your summer getaway—or your year-round residence—might require.

9 Quick Home Maintenance Tips

Home maintenance isn’t restricted to repairs. In fact, certain tasks–when performed regularly–may actually prevent things from breaking in the first place. But when things do go wrong (and it’s inevitable that they do), we have some backup plans that you can try before you grab the phone to call for pro. Appliances and plumbing are the most frequent offenders, but they also often can be the simplest to care for. From the gutters to the living room carpet, there’s a reliable method for keeping every part of your home clean, safe, and well maintained.

Quick Home Maintenance Tips. Handyman, Commercial and Residential Real Estate Care Services for Boston and Greater Boston

9 Quick Home Maintenance Tips


The quickest fix is to not have the problem in the first place. Here’s a checklist of items every homeowner should get to regularly.

1. Test your garage door opener monthly to ensure that it reverses when it hits an obstruction or when its sensor beam is interrupted.

2. Vacuum the clothes dryer’s exhaust duct at least once a year. If the duct is plastic, replace it (it’s a fire hazard). Rigid sheet-metal ducting is best.

3. Replace furnace filters quarterly, or as recommended by the furnace manufacturer.

4. Test all GFCI (ground fault circuit interrupter) outlets monthly. Press the test button and use a voltage tester to make sure the power goes off.

5. Clean leaves and debris from the condenser of a central air conditioner seasonally.

6. Once a year, vacuum the refrigerator coils underneath the appliance.

7. Have the fireplace chimney inspected and cleaned annually.

8. Inspect window and door caulking and weather stripping yearly.

9. Replace the batteries in smoke detectors yearly. And remember, even recent hard-wired smoke detectors have backup batteries that must be replaced. If you have never checked yours, do so.

How to Prevent and Deal With Frozen Pipes

A 1/8-inch crack can leak up to 250 gallons of water a day, causing flooding, structural damage and the immediate potential for mold.

How to Prevent and Deal With Frozen Pipes advice by Boston Home Services

How to Prevent and Deal With Frozen Pipes? Advice by Boston Home Services.

Why Frozen Pipes Are a Problem

Water expands as it freezes. This expansion puts extreme pressure on whatever is containing it, including metal or plastic pipes. Pipes that freeze most frequently are those that are exposed to severe cold, like outdoor water faucets, swimming pool supply lines, water sprinkler lines, and water supply pipes in unheated interior areas like basements and crawl spaces, attics, garages, or kitchen cabinets. Also, pipes that run against exterior walls that have little or no insulation are also subject to freezing.

A 1/8-inch crack in a pipe can leak up to 250 gallons of water a day, causing flooding, serious structural damage, and the immediate potential for mold.

In the US, frozen pipes cause significant damage every year, but they often can be prevented. Taking a few simple steps, even now, may save you the aggravation and expense.


There are three common causes of frozen pipes:

1. Quick drops in temperature

2. Poor insulation

3. Thermostats set too low

There are a number of preventative steps you can take to keep your pipes from freezing:

  • Check the insulation of pipes in your home’s crawl spaces and attic. Exposed pipes are most susceptible to freezing.
  • Heat tape or thermostatically controlled heat cables can be used to wrap pipes. Be sure to use products approved by an independent testing organization, such as Underwriters Laboratories Inc., and only for the use intended (exterior or interior). Closely follow all manufacturers’ installation and operation instructions.
  • Seal leaks that allow cold air inside near where pipes are located. Look for air leaks around electrical wiring, dryer vents, and pipes, and use caulk or insulation to keep the cold out. With severe cold, even a tiny opening can let in enough cold air to cause a pipe to freeze.
  • Use an indoor valve to shut off and drain water from pipes leading to outside faucets. This reduces the chance of freezing in the short span of pipe just inside the house.
  • A trickle of hot and cold water might be all it takes to keep your pipes from freezing. Let warm water drip overnight, preferably from a faucet on an outside wall.
  • Keep your thermostat set at the same temperature during both day and night. You might be in the habit of turning down the heat when you’re asleep, but further drops in the temperature – more common overnight – could catch you off guard and freeze your pipes.
  • Open cabinet doors to allow heat to get to un-insulated pipes under sinks and appliances near exterior walls.

If Your Pipes Do Freeze…

Don’t panic. Just because they’re frozen doesn’t mean they’ve already burst. Here’s what you can do:

  • If you turn on your faucets and nothing comes out, leave the faucets turned on and call a plumber.
  • If your house or basement is flooding, turn off the water valve and immediately call 911.
  • Do not touch or use electrical appliances in areas of standing water due to electrocution concerns.
  • Never try to thaw a pipe with a torch or other open flame because it could cause a fire hazard. Every year, many building fires are caused by people trying to thaw frozen pipes. All open flames in homes present a serious fire danger, as well as a severe risk of exposure to lethal carbon monoxide.
  • You may be able to thaw a frozen pipe with the warm air from a hair dryer. Start by warming the pipe as close to the faucet as possible, working toward the coldest section of pipe.
  • Again, if your water pipes have already burst, turn off the water at the main shutoff valve in the house; leave the water faucets turned on and call 911. Make sure everyone in your family knows where the water shutoff valve is and how to open and close it. Likely places for the water turn-off valve include internal pipes running against exterior walls or where water service enters a home through the foundation.
  • If you will be going away during cold weather, leave the heat set to a temperature no lower than 55ºF.

Find the original article How to Prevent and Deal With Frozen Pipes here.

Performance Measurement for Maintenance Management of Real Estate

Performance Measurement for Maintenance Management of Real Estate

Performance Measurement for Maintenance Management of Real Estate

(Note: this is an adopted article  – editing in progress. Find original here: Performance Measurement for Maintenance Management of Real Estate )

Abstract: The benchmarking of real estate performance is a commonly used tool in the efficient and sustainable maintenance management of existing facilities. Performance needs to be measured and monitored to support stakeholders’ core business and maintenance strategies. Many of the performance indicators used to measure real estate are based on the area of the maintained property. The aim of this paper is to demonstrate the appropriate methodology of facility management benchmarking and to show the use of benchmarking on the Hungarian real estate market. The results are based on a questionnaire survey with corporate real estate executives as well as facility management service providers.

1 Introduction

Benchmarking is a multiple step process that allows an organization to compare the aspects of performance, identify the differences, seek out alternative approaches, assess opportunities for improvement, implement the change, and monitor outcomes. It should all begin with an internal evaluation, comparing performance matrices of your own organization over time. Many sources are available for analyzing facility benchmarks. Of the facility management data published by trade and professional associations for comparing efficiency in the use of facilities, nearly all rely on comparing factors on a per-square-meter of occupied space or gross area basis. Australian examples of this benchmark data include the Facilities Management Association’s Benchmarking Studies, (FMA 1999 and 2002), and the Property Council Operating Cost Benchmark Series. In the UK examples include the Office Density Study (RICS 2001) which measures the amount of space used by various business activities. BCIS is the Building Cost

Information Service of the Royal Institution of Chartered Surveyors (RICS). BCIS Maintenance & Operating Costs benchmarking data – covering maintenance and operation costs such as cleaning, energy consumption and administrative costs – has long been relied on by property professionals. It provides a sound basis for early life cycle cost advice and the development of life cycle cost plans. Increasingly, this data is taking on a new importance as the industry places more emphasis on sustainability and whole life costs. The Investment Property Databank (IPD), Occupiers Property Databank, a benchmarking database in the UK, provides corporate occupiers with a comprehensive range of metrics against which to measure their facility’s performance and upon which to base strategic property decisions. Many of these metrics relate costs and business performance to the area of building occupied. (Gibson, V. 2000) The International Facility Management Association (IFMA), one of the most widely recognized professional associations for facilities management, regularly published its Benchmarks Research. The survey includes data from a sampling of organizations throughout North America representing a spectrum of industry types and facility uses. The creation of large databases, like those of the IFMA in the USA and the RICS in the UK, are resources for national and international best practice comparisons.

2 The Importance of Performance Measurements in Field of Facilities Maintenance Management

Maintenance costs are usually the second largest single expense component for facilities operation costs. Having a quantitative understanding of facilities operations lends itself to comparing the organization to others. One common mistake people make when developing a benchmarking strategy is selecting only organizations within their own industry to benchmark against. It should also compare the facilities to the operation of other facility types. Comparisons across industries allows for estimating the potential that may exist for improvement. Analysis of more descriptive case studies and networking must take place in order to raise the bar. Benchmarking can be an excellent measurement tool when comparing one facility to others in the portfolio. This type of benchmarking can help set company standards for performance and raise expectations through shared best practices. The majority of the metrics used to measure property performance are cost-centered, although some quality rating systems exist. Douglas, J. (1996) concludes that facilities performance measures allow managers to evaluate performance:

  • for property portfolio review, acquisition or disposal purposes,
  • to highlight where a building is lacking in performance,
  • to help prioritise maintenance or remodelling works,
  •  to provide identification or early warning of obsolescence in buildings and

• to assist in achieving value-for-money from building assets by aiding identification of,
• performance achievements as well as failures.

2.1 Benchmarking in the Facility Management Business Cycle

In the 1st edition of The Strategic Role of Facilities Management in Business Performance (RICS 2009) guidance note separates the Facilities Management cycle into five areas: Strategy, Sourcing, Operational, Review, and Continuous development and change management. Through this cycle, the facilities management function can effectively support an organization’s business strategy, which will derive value from the function rather than focus on cost. Benchmark metrics are important in any area of the cycle; the highest importance of the benchmarking is in the Strategy phase of the cycle. Benchmark data is a key tool in the facility manager’s toolkit, enabling decision making by developing facility management strategy. Facility managers have a major role to play in the benchmarking process and in the financial control and reporting processes.

2.2 Benchmarking for Sustainable Maintenance Management of a Nation’s Building Stock

The growth in the significance of building maintenance has occurred due to new- build activity, as well as to a growing awareness of the need to manage the condition and the operation of the nation’s building stock more effectively. The whole subject of maintenance management is the issue of Facility Management, which is a rapidly developing discipline.

Facility Management is important as regards the construction of buildings, their health and safety requirements, or their sustainability, whether they the buildings are viewed alone as an investment and/or a service. Buildings and their facilities should therefore be maintained and managed in ways that minimize their environmental impact but still meet the occupier’s and owner’s requirements. In this context, sustainability goes beyond the issue of environmental protection and resource conservation. Increasingly it is the drive to ensure delivery of this wider agenda which presents us with some of the biggest challenges, as legislative changes impact on building usability and increasing emphasis is placed on occupier requirements.

The opportunity should be taken at the time of replacement and/or refurbishment to introduce more sustainable components and materials. This can also provide the opportunity for extending life expectancy together with reducing environmental impact.

Architects and building engineers should accept that there is more to sustainability than just the energy-efficient design of buildings and that appropriate management and refurbishment of existing building stock is vital to meeting any form of sustainability targets. A combination of maintenance and life cycle replacement of materials, equipment and building components should therefore be designed with this in mind.

Within the real estate industry there have been different efforts to develop a method to measure environmental performance. In the United Kingdom, the most significant method defining and assessing environmental building performance is BREEAM, the BRE Environmental Assessment Method. BREEAM uses a consensus based weighting system to aggregate performance into one overall score for a building, which is then rated on a scale ranging from pass, good, very good to excellent. The main methodology used in the United States is LEED, the Leadership in Energy and Environmental Design Scheme by the US Green Building Council. This is a point-based system, similar to BREEAM, but resulting in buildings being awarded bronze, silver, gold or platinum status.

There are many performance indicators applied by the real estate industry that address maintenance performance and cost effectiveness. The currently existing indicators collected by Pati et al. (2009) are listed below. An additional Maintenance productivity indicator is under development to compare various maintenance policies on costs and maintained building state. Maintenance productivity is defined as a ratio of a building’s state and maintenance cost, and may be used for maintenance policy justification and budget allocation.

The currently existing indicators are:

  • Building performance indicator (BPI)
  • Maintenance efficiency indicator (MEI)
  • Manpower sources diagram (MSD): a ratio of in-house and outsourcing expenditures
  • Managerial span of control (MSC): a ratio of a manager and subordinated personnel
  • Business availability in %: an available floor area over an entire floor area over year
  • Manpower utilization index (MUI) in %: a ratio of man-hours spent on maintenance and total available man-hours
  • Preventive maintenance ratio (PMR) in %: a ratio of man-hours spent on preventive maintenance and total maintenance
  • Urgent repair request indicator (URI) and general repair request indicator (GRI): occurrence/10,000 m2
  • Average time to repair (ATTR): unit repairing time in hour
  • Maintenance productivity (under development)Benchmarking is considered to be a valuable tool or process for assessing the effectiveness and efficiency of the maintenance operation. It is becoming increasingly common in maintenance management to seek benchmarks by which the performance and costs of a building or facilities can be measured against other comparable facilities or against previous cost data. However, it is imperative that true comparables are used. CEN TC 348 is the facility management standards committee operating across Europe and works on European standards development. The new CEN TC 348 prEN 1522-7, Facility Management – Performance Benchmarking has been published; it standardizes the method to be used when collecting data on maintenance, operation and occupancy costs.

Facility Management as an industry has emerged as one of the fastest growing sectors. The IFMA has developed a method for facility benchmarking that you may find useful to review in developing a benchmark for current FM services. The IFMA periodically sponsors benchmarking research projects, and the results are published in benchmarking reports. The Building Managers Association (BOMA), based in Washington DC, publishes an annual benchmarking report known as the BOMA Exchange Report. Another organisation that has developed a benchmarking methodology is the American Productivity and Quality Center (APQC). Facility professionals should review this organisation’s benchmarking process and related information as it defines and uses benchmarking from a business perspective. APQC also has a Code of Ethics for Benchmarking that you may consider adopting.


Identify Key Performance Indicators

Measure Performance of Company’s Facility Operations

Best-in-class Facility Performance


Own Performance

Determine which functions / processes to benchmark

Identify Companies with witch to benchmark

Writen by: Livia Roka-Madarasz. Find original here: Performance Measurement for Maintenance Management of Real Estate

3.1 Key Performance Indicators

In order to be able to measure the performance of the facilities, a set of so-called key performance indicators (KPI) must be defined. As regards the definition of the indicators, the following important factors should be considered:

• •

The indicator must be easily measurable, an most optimally it should come automatically out of a system, if possible;

Indicators must be defined not only for monitoring the actual process, but also for controlling it. Many of the performance indicators used to measure property are based on the area of the property.

1) Description of Facilities Industries represented, Facility use, Ownership,
Hours of operation, No. of occupants, Location of facility

2) Sizes and Uses of Facilities Gross area, Rentable area, Usable area, Square footage per occupant, Building efficiency rates, Workstation utilization rates, Office space per worker, Support area

3) Office space planning Vacancy rates, Space allocation policies, Office type and size

4) Relocation and Churn Organizational moves, Cost of moves, Churn rate

5) Maintenance,
Janitorial and Indirect Costs

Maintenance costs
• By age of facility
• Percentage of replacement cost
• Repair vs. preventive maintenance
• Outsourcing of maintenance function Janitorial costs, Indirect costs

6) Utility costs Utility costs, Utility usage

7) Environmental and Environmental costs, Life-safety costs Life safety costs

8) Support and Project costs Security costs, Project costs,
Space planning costs, Employee amenities costs

9) Financial Indicators Replacement value of facility, Lease type and cost, Cost of operations, Cost of providing the fixed asset, Occupancy cost,

Financial ratios, Total annual facility costs


Questionnaire Survey

Information was collected for the research report through surveys that were mailed to HFMS’s and MAISZ’s professional members. More than 26 surveys were returned with 21 deemed usable for analysis in 2009. Members were encouraged to pass the survey to the most appropriate person for completion. Respondents were asked to provide information on the facilities they manage for a 12-month period of time. Many chose to report the data for the 2008 calendar year. A total of 26 surveys were deemed usable for tabulation purposes. A completion rate of 80% was considered usable. If a certain question was left unanswered, the respondent was contacted to supply this pertinent data.

Facility Management Benchmarks report breaks down environmental, health, janitorial, cleaning, maintenance and utility costs by facility type, industry, age, main function, and many other sorts. The report also includes staffing and utility consumption data for nearly 200,000 square meters of facilities. The first additional factor that must be taken into account when calculating the relationship between the cost and the performance of the facility is the building’s age. The chart in Figure 3 shows the age of the surveyed buildings. The percentile chart shows that the 52% of the surveyed buildings are older than 26 Years.

The highest values of maintenance costs are for the Office function. The lowest of the operating costs for the Office function are the environmental costs.

Elements of industry specific operation costsThe percentile charts in Figure 5 shows that the lowest of the industry-specific operation costs are the environmental costs. Figure 5 shows the operation costs per Industry in HUF/ m2 /Year. The Industry types are:

  • Security Services,
  • Other Industries,
  • Other Services,
  • Electronics/Telecommunication,
  • Energy and related services,
  • Local Authorities,
  • Others


Real estate managers as well as professional bodies tend to measure performance from an operational efficiency and sustainability perspective. The benchmarking of real estate maintenance management is essential for the support of the sustainable operation of buildings. Facility Management benchmarking is the search for the best industry practices that lead to superior performance. It can be concluded that the method presented in this paper is applicable for benchmarking. It offers an opportunity for improving the organisation on a continuous basis and considers all better practices. The results of the research clearly support the case for undertaking a similar survey among other types of organisations to ascertain whether the best practice criteria are similar to those of tertiary educational institutions and whether the model can be used for other types of organisations as well. It would be interesting to carry out the same study regionally in order to find out possible culture-related differences. There is a need for further research in which descriptions of different types of relationships in the real estate industry and metrics for managing these types can be provided.

Writen by: Livia Roka-Madarasz. Find original here: Performance Measurement for Maintenance Management of Real Estate

Keywords: real estate performance; real estate benchmarking; real estate maintenance commercial residential; facility management; real estate and property sustainability

News Release: Americans’ Outlook on the Home Selling Market Cools amid Economic and Financial Concerns Many

Fannie Mae is the leading source of residential mortgage credit in the U.S. secondary market

Fannie Mae supports economic recovery, helps to build sustainable housing finance systems

August 07, 2015. Article by Fannie Mae, the leading source of residential mortgage credit in the U.S. secondary market.

WASHINGTON, DC – Consumer attitudes toward the home selling environment stumbled last month despite positive home price change expectations, according to results from Fannie Mae’s July 2015 National Housing Survey™ (NHS). Among those surveyed, the share of consumers who believe now is a good time to sell a home fell 7 percentage points to 45 percent, while those who believe it is a good time to buy dropped to 61 percent—an all-time survey low. The dip comes as more consumers reported a negative outlook regarding personal finances and the direction of the economy. The share of consumers saying the economy is on the wrong track rose by 3 percentage points to 54 percent in July. Additionally, those who expect their personal financial situation to improve over the next year fell to 44 percent, while those reporting a significantly lower income compared to 12 months ago increased to 15 percent—marking the first change in this indicator in three months.

“Consumer attitudes toward housing slid back this month,” said Doug Duncan, senior vice president and chief economist at Fannie Mae. “The share of consumers who think it’s a good time to sell a home posted a sizable decrease from a record high in the prior month, even as home price change expectations strengthened. Deteriorating consumer assessments of income growth over the past year as well as increased caution around the direction of the economy and personal financial expectations may be contributing to the pullback in sentiment. Still, it is premature to read too much into this month’s results as the survey was taken around the time of increased global turmoil, including Greece’s potential default and China’s stock market plunge, which has receded somewhat. Most of our key indicators are as strong or stronger than they were at this time last year, which is indicative of an improving housing market this year.”

Homeownership and Renting

  • The average 12-month home price change expectation rose to 3.0%.
  • The share of respondents who say home prices will go up in the next 12 months rose to 49%, while the share who say home prices will go down rose to 8%.
  • The share of respondents who say mortgage rates will go up in the next 12 months rose 1 percentage point to 51%.
  • Those who say it is a good time to buy a house fell to 61% – an all-time survey low, while those who say it is a good time to sell fell to 45%.
  • The average 12month rental price change expectation rose to 4.5%.
  • The percentage of respondents who expect home rental prices to go up fell 5 percentage points to 54%.
  • Those who think it would be easy to get a mortgage fell to 48%, while those who think it would be difficult rose to 49%, the first time that more think it would be difficult since October.
  • The share who say they would buy if they were going to move rose 1 percentage point to 65%, while the share who would rent decreased to 28%.

The Economy and Household Finances

  • The share of respondents who say the economy is on the right track decreased by 2 percentage points to 37%, while those who say the economy is on the wrong track rose by 3 percentage points to 54%.
  • The percentage of respondents who expect their personal financial situation to get better over the next 12 months fell to 44%, ending its rising trend.
  • The share of respondents who say their household income is significantly lower than it was 12 months ago rose to 15%, the first change in this statistic since April.
  • The percentage of respondents who say their household expenses are significantly higher than they were 12 months ago remained at 31%.

The most detailed consumer attitudinal survey of its kind, Fannie Mae’s National Housing Survey™ polled 1,000 Americans via live telephone interview to assess their attitudes toward owning and renting a home, home and rental price changes, homeownership distress, the economy, household finances, and overall consumer confidence. Homeowners and renters are asked more than 100 questions used to track attitudinal shifts (findings are compared to the same survey conducted monthly beginning June 2010). To reflect the growing share of households with a cell phone but no landline, the National Housing Survey has increased its cell phone dialing rate to 60 percent as of October 2014. For more information, please see the Technical Notes. Fannie Mae conducts this survey and shares monthly and quarterly results so that we may help industry partners and market participants target our collective efforts to stabilize the housing market in the near-term, and provide support in the future.

For detailed findings from the July 2015 survey, as well as technical notes on survey methodology and questions asked of respondents associated with each monthly indicator, please visit the Fannie Mae Monthly National Housing Survey page on Also available on the site are in-depth topic analyses, which provide a detailed assessment of combined data results from three monthly studies. The July 2015 National Housing Survey was conducted between July 1, 2015 and July 23, 2015. Most of the data collection occurred during the first two weeks of this period. Interviews were conducted by Penn Schoen Berland, in coordination with Fannie Mae.

To receive e-mail updates with other housing market research from Fannie Mae’s Economic & Strategic Research Group, please click here.

Opinions, analyses, estimates, forecasts, and other views of Fannie Mae’s Economic & Strategic Research (ESR) Group included in these materials should not be construed as indicating Fannie Mae’s business prospects or expected results, are based on a number of assumptions, and are subject to change without notice. How this information affects Fannie Mae will depend on many factors. Although the ESR Group bases its opinions, analyses, estimates, forecasts, and other views on information it considers reliable, it does not guarantee that the information provided in these materials is accurate, current, or suitable for any particular purpose. Changes in the assumptions or the information underlying these views could produce materially different results. The analyses, opinions, estimates, forecasts, and other views published by the ESR Group represent the views of that group as of the date indicated and do not necessarily represent the views of Fannie Mae or its management.

Property exterior maintenance basics

An introduction into the basics of exterior property maintenance, the implications on premises safety, and some information on relevant standards to get your investigation started.


A properly designed and effectively run maintenance program can reduce the likelihood of premises injuries, including slip, trip, and fall incidents. Maintenance programs involving regularly scheduled inspection of stairs, walkways, and other exterior elements provide early notice of developing conditions that may negatively affect the safety of building occupants and passers-by.

Maintenance of Exterior Stairs. Property exterior maintenance basics. Boston Home Services. Professional Handyman, IKEA Furniture Assembly, TV Wall-Mounting, Property Management, Cleaning etc. Serving Homeowners and Tenants, Residential Buildings and Commercial Real Estate in Boston

Property exterior maintenance basics. Boston Home Services.

A maintenance program is necessary for numerous reasons, chief amongst them to ensure the safety of the building’s occupants and passer-by. Many failures that cause incidents occur gradually over time and would be identified before the ultimate failure during the course of proper maintenance of a property. There are several approaches a building owner or manager can take, including:

Preventative maintenance – based on scheduled maintenance of elements on a regular basis. This program usually runs on a set schedule. By planning the program properly, elements can remain safely in use without failure. This type of maintenance is low-frequency, seasonal and in-depth.

Unplanned maintenance – is the everyday work that is done more frequently to identify and remediate hazards. This type of maintenance is custodial in nature and identifies changing conditions. It breaks down into two basic categories:

  • Reactive – unplanned maintenance of a nuisance nature, requiring low levels of skill for correction. These problems are usually identified and reported by facilities users.
  • Emergency – unscheduled work that requires immediate action to remove problems to protect life and property.


A comprehensive preventative maintenance plan can protect the property owner and manager from claims due to slips, trips and falls. It is important that premises safety inspections involve staff as well as management, as staff will often be aware of the day-to-day hazards that may be present. Exterior elements, such as sidewalks, ramps, stairs, guardrails, handrails, parking lots, fences and gates must be regularly assessed in an organized and systematic way.


Many cases relate to falls sustained on uneven surfaces outside of buildings. The 2012 International Property Maintenance Code applies to all existing premises and constitutes minimum standards for exterior maintenance. It outlines the responsibility of owners, operators and occupants for the safe continued occupancy of existing premises. This code requires:

“All sidewalks, walkways, stairs, driveways, parking spaces and similar areas shall be kept in a proper state of repair, and maintained free from hazardous conditions.”

The code also addresses maintenance of decks, porches, balconies, handrails, guardrails, gates and ramps.

Means Facility Maintenance Standards recommends inspection frequencies which are suited to identify these issues in a variety of materials. For instance, in a preventative maintenance program, the paving should be inspected semi-annually for deterioration such as frost heave, cracking, settlement and tree root growth. To identify reactive maintenance needs, these areas should also be walked frequently to identify deterioration from water, impact or other more immediate means. Stairs, ramps, guardrails, handrails and other aspects of the egress system should be inspected monthly to ensure safe exiting and movement through the property.